Dutch Door Company Customer Support
Support That Stands Strong as Our Doors.
Common purchase queries answered
Orders and Shipping
You can place your order directly through our website. Simply select your desired product, customize your specifications (such as size, finish, and hardware), and proceed to checkout. For large or custom orders, feel free to contact our team for personalized assistance.
Yes! We specialize in custom solutions. Please provide the exact measurements and specifications during the ordering process. If you’re unsure, our team can assist with measuring and technical advice.
We accept major payment methods including iDEAL, bank transfer, credit card, and PayPal. For B2B customers, we also offer invoicing options upon request and approval.
Standard products are typically delivered within 2–4 weeks. Custom orders may take 4–8 weeks, depending on complexity and current production schedules. You’ll receive an estimated delivery time upon confirmation of your order.
Yes, we ship throughout the Netherlands and to select countries within the EU. For international shipping outside the EU, please contact us directly for a quote and delivery options.
Shipping costs are calculated based on the size and weight of your order and your delivery location. The final shipping cost will be shown during checkout. For larger projects, custom delivery arrangements may apply.
Yes. Once your order has been shipped, you will receive a tracking number by email. For B2B shipments and special orders, our logistics team will keep you updated.
Please inspect your delivery upon arrival. If there is visible damage, note it with the delivery driver and contact us immediately with photos. We’ll work quickly to resolve the issue and offer a suitable solution.
Minor changes may be possible if your order hasn’t entered production. Contact us as soon as possible. Once manufacturing has begun, changes may not be possible or may incur additional costs.
While Dutch Door Company focuses on supplying premium doors and hardware, we work with a trusted network of installers. Let us know your location, and we’ll connect you with a recommended partner.
If you need to swap an item
Returns and Exchanges
We accept returns within 14 days of delivery, provided the item is unused, undamaged, and in its original packaging. Custom or made-to-measure products are non-returnable, except in cases of manufacturing defects or transport damage.
To initiate a return, please email us at [email protected] with your order number and reason for return. We will provide return instructions and a return shipping address.
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service and purchasing shipping insurance.
Exchanges are only available for damaged or incorrect items. If you received the wrong product or your item arrived damaged, please contact us within 48 hours of delivery with photos of the issue.
Please email us immediately at [email protected] with your order number and clear photos of the damage. We’ll arrange a replacement or refund as quickly as possible.
Unfortunately, custom and made-to-order products cannot be returned or exchanged, unless there is a manufacturing defect. Please ensure all measurements and specifications are correct before placing your order.
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method. You will be notified by email once your refund is issued.
In general, we do not charge restocking fees for standard products. However, for large returns or special cases, a small fee may apply, and you will be informed in advance.
Orders can be canceled within 24 hours of placement unless production has already started. After this period, cancellations may not be possible, especially for custom products.
Our customer service team is happy to help. You can reach us at [email protected] or call us directly during business hours.
